April 14, 2009 was our fourteenth wedding anniversary. It was also the day that we met seventeen years ago. Incredible. We had a quiet evening planned since we had seen The Phantom of the Opera, which is standard anniversary fare for us, the previous week. We had hopes of a quiet, intimate dinner for just the two of us. The evening, however, did begin with some unexpected bling….Scott can still surprise me!
This truly falls into the category of finer things!
Since Scott had heard wonderful things about Room 39, we decided to give it a try. Room 39 has two locations, one in Leawood and one in Kansas City near KU Hospital. We chose that location. It is a small, intimate restaurant with approximately twelve tables set up in various configurations, predominately seating two. There is a bar on one side that seats around eight. It was a surprisingly formal atmosphere replete with white table cloths and the predictable wait staff dressed in black.
Upon our arrival, the waitress asked if we had reservations. Given the fact that it was a Tuesday evening and this is Kansas City; we did not. There were three other parties of two in various stages of dining. Apparently, they were also expecting a birthday party of six, as well. We were seated in the middle of the room at a less than desirable table.
I mention this only because just one other party came in during our time there in addition to the reservation. We could have been easily seated at a better table without creating any inconveniences to reservations had they had some. I get so frustrated with the elitist attitudes that some establishments adopt. We were there to enjoy dinner; not to be punished for not making a reservation.
Once seated, the waitress offered beverages but no dinner menu. As we contemplated our libations options, we kept waiting for the menu. I found this odd although from what I understand this is not unusual. After receiving our cocktail (about twenty minutes after we had been seated) we finally got menus. We ordered an appetizer… escargot with crispy chickpea cake, hazelnut butter and preserved lemon gremolata. About twenty minutes after ordering this appetizer; it still had not arrived. We asked the waitress to check on it…I had visions of it sitting on the line congealing in garlic butter and mind you, we had already been there at least 45 minutes. She promptly checked on it and informed us that it was almost ready. Understand that escargot is a cooked product…it only needs to be heated in whatever sauce the chef is using. It was at this time she offered us bread and butter. Ten minutes later the escargot came out. Very impressive and refreshing presentation, not the standard escargot floating in garlic butter. Not that there is anything wrong with that! Much to our dismay, the escargot was overcooked, tough, and extremely unpleasant to eat. The chickpea cake was interesting but did not add to the dish. The lemon gremolata was a very nice addition…now if I can just figure out where to get some! When asked, we informed the waitress that it wasn’t what we had expected and by this time we had decided to go elsewhere so we asked for our check. She apologized and consulted the manager who proceeded to remove the charge from our check. Very nice effort until he presented the check saying, “I am sorry if you didn’t think that the escargot was prepared correctly.”
Needless to say, the hour plus that we spent there was not a fine dining experience. I know that our expectations are high. It grieves me that so many restaurants focus on wine lists, food trends, and atmosphere instead of service. Quite honestly, service is at the top of my list and great food is just the icing on the cake. There are so many things that can go wrong in an evening that in all fairness, we shouldn’t judge Room 39 too harshly. Another day, a different location may make a world of difference.
Did I mention that she never brought the bread?
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